In today’s digitally connected economy, customers expect more than just good products; they expect streamlined experiences, real-time inventory updates, accurate order tracking, and seamless communication across every channel.
For manufacturers, distributors, and wholesalers using Epicor ERP, integrating it with your eCommerce platform isn’t just a tech upgrade; it’s a strategic move that enhances customer satisfaction, boosts efficiency, and fuels business growth.
Whether you’re a B2B supplier with a complex catalog or a hybrid B2B/B2C merchant, the Epicor eCommerce integration process can feel overwhelming at first. However, with the right approach and an understanding of your ERP and business needs, the payoff is significant.
In this blog, we’ll explore-
- Introduction to the Epicor ERP System
- Some Popular Epicor ERP Systems
- Benefits of Epicor eCommerce Integration
- A Few Ways for Epicor eCommerce Integration
- How to Choose the Right Epicor eCommerce Integration Approach
- Key Considerations for Epicor eCommerce Integration
- Choosing the Right eCommerce Platform for Epicor Integration
- Why Platform Choice Matters in Epicor eCommerce Integration
Let’s dive deeper into every aspect to give you a complete picture.
Introduction to the Epicor ERP System
Epicor has been a long-time leader in providing ERP (Enterprise Resource Planning) systems tailored to manufacturers, distributors, and retailers. With decades of experience under its belt, Epicor delivers industry-specific ERP solutions designed to improve business productivity, streamline operations, and offer a high level of customization.
ERP systems, such as Epicor, serve as the digital backbone of a business, connecting everything from inventory and finance to production and customer management. But while Epicor offers robust backend operations, it doesn’t function as a customer-facing eCommerce platform. That’s why connecting an eCommerce platform like Magento to get Epicor Magento integration benefits is essential: to bridge the gap between operational efficiency and online selling.
Some Popular Epicor ERP Systems
Epicor offers a wide range of ERP systems tailored to specific industries, including distribution and retail, as well as manufacturing and building supply. At DotcomWeavers, we specialize in integrating eCommerce platforms with the following Epicor ERP solutions. Each system has its own architecture, capabilities, and integration requirements, and we tailor our strategy accordingly.
Epicor Prophet 21 (P21)
Industry Focus: Wholesale Distribution
Epicor Prophet 21 integration is for distributors, and it supports a broad range of industries such as HVAC, electrical, plumbing, janitorial, and industrial supplies. It offers advanced pricing tools, customer segmentation, and multi-warehouse inventory management.
Key Integration Features:
- Customer-specific pricing and availability synced in real-time
- Complex order flows and multi-location fulfillment
- Support for credit terms, quotes, and reorders directly from the storefront
- Integration via APIs, middleware, or custom connectors
eCommerce Match: Adobe Commerce, BigCommerce, Magento Open Source, Shopify Plus.
Epicor Eclipse
Industry Focus: Electrical, HVAC, and Plumbing Distribution
Eclipse erp is a transaction-heavy ERP known for its speed, depth of inventory management, and unique command-line interface. While powerful for backend operations, it requires careful handling when integrating with modern web technologies.
Key Integration Features:
- Real-time inventory and price sync via ETL or middleware
- Integration of deep product hierarchies and transaction logic
- Custom mapping of quotes, rebates, and contractor pricing
eCommerce Match: Adobe Commerce, Magento Open Source.
Epicor Eagle
Industry Focus: Retail and Small to Mid-Sized Businesses
Epicor Eagle erp is optimized for retail operations, including hardware stores, farm and ranch, and specialty goods. It handles POS, inventory, and promotions, but lacks native tools for direct eCommerce integration.
Key Integration Features:
- Synchronization of real-time inventory and pricing
- Unified product and customer data between the store and the web
- Integration with loyalty programs, POS, and in-store promotions
eCommerce Match: Shopify Plus, BigCommerce.
Epicor BisTrack
Industry Focus: Lumber, Building Materials, and Construction Supply
BisTrack is tailored to LBM dealers and construction supply businesses with complex pricing, quote-to-order workflows, and delivery logistics. It supports contractor accounts, special orders, and job-based billing.
Key Integration Features:
- Job account synchronization and quote integration
- Real-time stock and delivery tracking
- Custom shipping logic and pallet handling
- Support for configurable product catalogs
eCommerce Match: Adobe Commerce, BigCommerce.
Epicor Kinetic
Industry Focus: Manufacturing
Kinetic is Epicor’s next-gen ERP for manufacturing ecommerce. With a modern UI and built-in RESTful APIs, it’s the most integration-friendly ERP in the Epicor family. It supports BOM management, production workflows, and compliance tracking.
Key Integration Features:
- RESTful API support for faster eCommerce integration
- BOM and product configuration integration
- Live lead time and inventory updates
- Seamless dealer portal and D2C integration
eCommerce Match: Adobe Commerce, BigCommerce, Magento Open Source, and Shopify Plus.
| ERP System | Industry Focus | Key Integration Features | Best eCommerce Match |
|---|---|---|---|
| Prophet 21 (P21) | Wholesale Distribution (HVAC, Electrical, Plumbing) |
|
Adobe Commerce, BigCommerce, Magento Open Source, Shopify Plus |
| Eclipse | Electrical, HVAC, Plumbing Distribution |
|
Adobe Commerce, Magento Open Source |
| Eagle | Retail, SMBs |
|
Shopify Plus, BigCommerce, Adobe Commerce |
| Kinetic | Manufacturing |
|
Adobe Commerce, BigCommerce, Magento Open Source, Shopify Plus |
Benefits of Epicor eCommerce Integration
Integrating your Epicor ERP system with your eCommerce platform isn’t just a technical upgrade—it’s a strategic move that connects your frontend and backend operations, eliminates silos, and enhances your customer experience. Whether you’re using Prophet 21, Eclipse, BisTrack, Eagle, or Kinetic, the benefits of Epicor ecommerce integration span every department of your business.
Here’s a deeper look at the tangible benefits you’ll see:
1. Real-Time Inventory Synchronization
Keep track of inventory level across all sales channels.
- Prevent stockouts, overselling, or backorders by syncing real-time inventory levels between your ERP and webstore.
- Supports multiple warehouses, UOMs (units of measure), and inventory locations.
- Ideal for distributors and retailers with large or frequently moving stock.
2. Faster and Error-Free Order Processing
Streamline your order-to-cash cycle.
- Orders placed on your website are automatically pushed into Epicor as sales orders or quotes—no manual data entry needed.
- Reduces processing time and eliminates costly human errors like mismatched SKUs or incorrect pricing.
- Supports multi-step workflows like approvals, backorders, partial shipments, and fulfillment.
3. Customer-Specific Pricing & Contract Terms
Serve the right price to the right customer.
- Show contract-based pricing, tiered discounts, or special rates directly in your eCommerce portal based on customer accounts in Epicor.
- Handle volume-based discounts, location-specific pricing, or promotional pricing with precision.
- Secure login portals restrict access to only eligible customers.
4. Real-Time Order Tracking & Shipping Visibility
Keep your customers informed—automatically.
- Epicor eCommerce Integration allows real-time updates on order status, shipping progress, delivery tracking numbers, and invoice history.
- Pulls shipping costs, estimated delivery times, and carrier details from Epicor or your connected TMS (Transportation Management System).
- Custom shipping logic (e.g., pallet delivery, job site drops) can be reflected on the webstore.
5. Product Data Management & Configurability
Make your product catalog work smarter.
- Sync product attributes, categories, images, inventory, and technical specs from Epicor to your storefront automatically.
- Manage thousands of SKUs with ease—including variants, kits, BOMs (Bills of Materials), or custom configurations.
- For Kinetic and BisTrack users, product configurators and job-based materials can also be synced to support build-to-order scenarios.
6. Better Reporting, Insights & Forecasting
Make smarter decisions with unified data.
- Consolidate data from ERP and eCommerce to build powerful dashboards that reveal sales trends, customer behavior, inventory turnover, and forecasting.
- Identify your best-selling products, seasonal demand, or underperforming categories in real-time.
- Helps purchasing, marketing, and sales teams stay aligned.
7. Enhanced Customer Experience (UX)
Delight buyers across every touchpoint.
- Personalized catalogs, accurate pricing, seamless checkout, and self-service options (order history, invoices, reorders) create a frictionless customer experience.
- Integration supports quote requests, net payment terms, multi-user accounts, and dealer portals.
- Improves UX for both B2B buyers and D2C customers.
8. Scalability and Operational Flexibility
Grow without the growing pains.
- Easily add new sales channels (marketplaces, dealer portals, mobile apps) using the same centralized ERP logic.
- Handle higher transaction volumes, more SKUs, or multi-site operations with minimal rework.
- Avoid data silos and operational bottlenecks by keeping all systems in sync.
9. Improved Compliance and Audit Trails
Reduce risk and stay audit-ready.
- All transactions—orders, payments, inventory movements, and shipments—are logged in both systems with full traceability.
- Automate tax calculations, compliance rules, and regulatory documentation.
- Especially useful for industries like healthcare, industrial, or regulated manufacturing.
10. Reduced IT & Operational Costs
Automate more. Maintain less.
- Say goodbye to error-prone spreadsheets, manual syncs, and constant data cleanup.
- Reduce your reliance on staff for routine tasks like order entry or inventory updates.
- Lower total cost of ownership (TCO) by eliminating redundant systems and optimizing workflows
A Few Ways for Epicor eCommerce Integration
Depending on your business goals, technical setup, and long-term roadmap, you have several integration methods to choose from:
1. Custom API-Based Integration
This approach for Epicor eCommerce integration is done by using APIs (Application Programming Interfaces). It allows for real-time, bi-directional data flow across inventory, pricing, orders, shipping, and customers.
- Best For: Businesses with complex workflows or unique needs
- Platforms Supported: Magento, Adobe Commerce, BigCommerce, and Shopify Plus.
- Pros: Flexible, scalable, and real-time
- Cons: Higher development costs and ongoing maintenance
2. Middleware Integration
Middleware acts as a bridge between Epicor and your eCommerce platform. It translates and transmits data without changing your ERP or store’s core structure.
- Popular Middleware Tools: Jitterbit, Celigo, Dell Boomi, MuleSoft
- Pros: Speeds up integration and reduces development effort
- Cons: Subscription costs, sometimes limited flexibility
3. Epicor Commerce Connect (ECC)
For Epicor Kinetic users, Epicor Commerce Connect is Epicor’s native solution for connecting their ERP with eCommerce. It’s built for tight alignment but works best with Epicor’s own web storefront or Magento.
- Pros: Seamless connection with Epicor Kinetic, backed by Epicor
- Cons: Limited to certain platforms, not ideal for P21 or Eclipse users
4. Flat File/Batch Upload Integration
In this low-tech method, files (like CSVs or XMLs) are exported from one system and imported into another at scheduled intervals.
- Best For: Smaller businesses with limited transactions
- Pros: Low cost, simple to set up
- Cons: Delayed data sync, higher risk of errors
5. Pre-Built Connectors
Some third-party solutions offer pre-built connectors for Epicor and popular eCommerce platforms. These are ready-to-use but often lack deep customization.
- Pros: Faster time-to-market
- Cons: Limited adaptability, may not handle edge cases well
To sum up, each integration method has its pros and cons depending on your business needs. DotcomWeavers brings proven expertise in Epicor and eCommerce platforms to help you choose and implement the right solution, ensuring seamless, scalable integration that drives results. Ready to simplify your Epicor eCommerce integration? Let’s talk.
How to Choose the Right Epicor eCommerce Integration Approach
Selecting the most suitable integration method requires assessing your specific operational requirements, business model, and long-term objectives. Here are some decision-making factors:
1. What’s Your eCommerce Platform?
Some platforms like Adobe Commerce, BigCommerce, Magento Open Source, and Shopify Plus offer more advanced integration capabilities than others. Evaluate whether your platform supports custom APIs, middleware connectors, or native integrations.
2. What’s Your Epicor Version?
If you’re using P21 or Eclipse, custom integrations are often necessary due to their architecture. For Epicor Kinetic, native tools like ECC may suffice (if you’re on Magento).
3. Do You Need Real-Time Sync or Is Batch Processing Enough?
Businesses with large volumes or real-time fulfillment needs should avoid batch uploads and lean toward API or middleware integrations.
4. How Complex Is Your Pricing and Catalog Structure?
If you have customer-specific pricing, product configuration options, or tiered catalogs, choose an integration that supports dynamic data mapping and logic-based display.
5. What’s Your Budget and Timeline?
Custom integrations can be more expensive but offer the most tailored solutions. Middleware and pre-built connectors offer quicker setup at the cost of some flexibility.
6. What’s Your Long-Term Strategy?
Think beyond the short-term. Will you expand to marketplaces like Amazon or eBay? Launch a mobile app? Add punchout catalogs for large buyers? Choose a solution that scales with you.
Key Considerations for Epicor eCommerce Integration
Successful Epicor eCommerce integration is more than just connecting systems. It requires thoughtful planning, testing, and collaboration. Here’s what you should keep in mind:
1. Data Clean-Up
Before integration, audit your product, customer, and order data in Epicor. Inconsistencies in SKU naming, pricing, or units of measure can cause sync errors.
2. Map Business Rules
Work closely with your eCommerce integration partners to define your business rules—pricing logic, order routing, customer hierarchies, taxes, and shipping conditions.
3. Testing and QA
Never skip the sandbox. Set up a test environment and validate all critical flows: product sync, price display, checkout, order placement, and fulfillment.
4. Staff Training
Ensure your internal teams (sales, fulfillment, customer service) understand how data flows between systems and where to look in case of issues.
5. Ongoing Support and Optimization
Epicor eCommerce integration is not “set it and forget it.” Maintain version updates, monitor for sync failures, and continuously optimize performance.
Choosing the Right eCommerce Platform for Epicor Integration
While unification methods are a critical part of the Epicor eCommerce integration strategy, it’s equally important to choose the right eCommerce platform before planning the actual integration. The platform you select shapes your site’s capabilities, performance, scalability, and user experience, especially when paired with a powerful ERP like Epicor.
For Epicor eCommerce ERP integration, users generally consider four primary choices, each with distinct advantages depending on their industry, technical needs, and business goals:
1. Epicor Commerce Connect (ECC)
ECC is a native Epicor eCommerce solution, designed to integrate directly with Epicor Kinetic (and partially with older versions). Built on the Magento eCommerce platform, ECC provides tight Epicor eCommerce integration, enabling more seamless data exchange. It includes pre-configured connections for inventory, orders, customers, and pricing.
However, ECC’s capabilities are most effective within Epicor’s ecosystem. This eCommerce integration can be limiting in terms of frontend flexibility, UX customization, or third-party integrations when compared to modern standalone eCommerce platforms.
Best suited for: Businesses already on Kinetic seeking an Epicor-backed solution with minimal custom development.
2. Popular eCommerce Frameworks
Platforms like Adobe Commerce, Magento Open Source, BigCommerce, and Shopify Plus offer powerful alternatives to ECC, especially for brands that prioritize modern UX, marketing flexibility, mobile responsiveness, and omnichannel support.
- Adobe Commerce (formerly Magento Commerce) is highly customizable and the right choice for complex B2B/B2C operations. It supports advanced pricing rules, customer segmentation, and headless commerce.
- Magento Open Source offers many of the same capabilities without licensing fees, making it a popular choice for growing businesses.
- BigCommerce delivers strong B2B features out of the box, with native support for punchout catalogs, price lists, and multi-storefront management.
- Shopify Plus is known for ease of use, fast go-to-market capabilities, and a rich third-party app ecosystem, well-suited for D2C businesses or simple B2B operations.
Above eCommerce platforms also offer more flexibility for Epicor eCommerce integration through APIs or middleware while providing freedom to shape the storefront experience and support third-party tools.
Best suited for: Businesses that require custom UX, advanced marketing tools, or headless capabilities alongside Epicor ERP.
3. Custom-Built eCommerce Platforms
For businesses with highly specific workflows, data models, or branding requirements, a custom-built eCommerce platform may be the preferred approach. These builds are typically designed from scratch (or with the help of frameworks like Laravel, React, or Vue) to match unique operational needs that off-the-shelf platforms may not support.
With Epicor as the backend system, a custom front-end provides complete control over functionality, user experience, and performance optimization. However, this approach demands a higher upfront investment and long-term maintenance resources.
Best suited for: Large enterprises with specialized processes, non-standard catalogs, or unique customer interactions.
Why Platform Choice Matters in Epicor eCommerce Integration
Your eCommerce platform isn’t just the storefront—it’s the foundation for how your customers interact with your brand and how efficiently your backend systems run. When paired with Epicor ERP, the right platform enables:
- Accurate product and inventory sync
- Customer-specific pricing and promotions
- Frictionless order and quote management
- Scalability across channels and markets
- Support for B2B workflows and D2C expansion
By understanding the strengths and limitations of ECC, leading eCommerce platforms, and custom builds, you can make a more informed decision that supports both current operations and future growth. This ensures that your Epicor integration isn’t just functional, but also strategic and scalable.
Conclusion
Epicor eCommerce integration isn’t just about syncing systems—it’s about building smarter operations and delivering better digital experiences. Whether you’re on Prophet 21 erp, Eclipse, Kinetic, Eagle, or BisTrack, a tailored integration strategy can fuel growth, reduce backend friction, and help you serve your customers more effectively.
At DotcomWeavers, we’ve helped businesses overcome real-world challenges with Epicor eCommerce integration. For instance:
Wallington Plumbing Supply
We redesigned their website and integrated Magento with Epicor Eclipse, enabling:
- Seamless inventory management
- Simplified product search and filtering
- Advanced analytics tracking
- Custom B2B workflows
Results:
- 160% increase in conversions
- 45% boost in online sales
- 30% higher mobile engagement
Interlude Home
For this luxury furniture brand, we implemented Magento Open Source with Epicor Prophet 21 integration and a custom CMS. Key highlights included:
- UX-focused design for high-end products
- Authorize.net payment integration
- Streamlined ERP sync for product and order data
Results:
- 25% increase in conversions
- 30% more mobile engagement
- 40% drop in cart abandonment
These are just two examples of how the right integration can drive measurable results.
As Adobe Gold Partners with deep ERP expertise, DotcomWeavers helps B2B and B2C brands build connected, scalable, and future-ready digital ecosystems.
Ready to integrate Epicor with Adobe Commerce, Magento Open Source, BigCommerce, or Shopify Plus? Let’s start the conversation.
About the Author: Amit Bhaiya
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