Managed support makes your business, our business. Never deal with website issues on your own again or worry about what new features to add next.
The DotcomWeavers support team handles everything from bug fixes, CMS changes, and performance issues to integrations and design updates. And we offer tiered managed support plans so you get the service that fits your business.
Get the post-launch support you need, whether it’s a few monthly site enhancements or a dedicated team in the trenches making updates every day.
Here are a few ways you’ll benefit from managed support:
Adding new functionality, robust tools and data-driven enhancements can help your website thrive. You’ll quickly adapt to new trends and be able to capitalize on new opportunities.
In active development with DotcomWeavers, your site benefits from:
There’s always another feature to integrate or opportunity to explore. And peak-traffic management, load-balancing and downtime protection are essential.
Your online business will grow, evolve and prosper under the direction of a US-based account team who understands your site and your goals.
Plus our talented developers will test drive every fix and new feature to resolve issues the first time and keep your business moving forward.
- Ray DiRussa, Project Manager WALLINGTON PLUMBING & HEATING SUPPLY
Our user-friendly ticketing system is available to clients 24/7. You report a problem and we fix it. It’s that easy.
Check the status of your tickets anytime on our convenient support dashboard and get alerts when they move ‘reported’ to ‘resolved’.
We’ll also train you and your people to use the system, because we’re in this together.
The DotcomWeavers support team will monitor your website and apply updates to your CMS, plugins, and extensions.
We’ll make a plan for new patches and security upgrades, so you can capitalize on the latest software without disrupting business.
Plus, regular updates will help reduce your total cost of ownership over the life of the website.
We’re here to fix the unexpected. If there’s an issue with your website, we’ll resolve it fast – most within one business day.
You’ll have an entire team of experts – with members in two time zones – that you can reach out to any time.
We also use a collaborative support program where you can report problems and check statuses.
“Our experience with DotcomWeavers was a great one. They have a very professional staff that’s focused on creating the ultimate customer experience. We were happy with all their work and look forward to doing future projects with them.”