Managed support makes your business, our business. Never deal with website issues on your own again or worry about what new features to add next.
The DotcomWeavers support team handles everything from bug fixes, CMS changes, and performance issues to integrations and design updates. And we offer tiered managed support plans so you get the service that fits your business.
Get the post-launch support you need, whether it’s a few monthly site enhancements or a dedicated team in the trenches making updates every day.
Here are a few ways you’ll benefit from managed support:
Adding new functionality, robust tools and data-driven enhancements can help your website thrive. You’ll quickly adapt to new trends and be able to capitalize on new opportunities.
In active development with DotcomWeavers, your site benefits from:
There’s always another feature to integrate or opportunity to explore. And peak-traffic management, load-balancing and downtime protection are essential.
Your online business will grow, evolve and prosper under the direction of a US-based account team who understands your site and your goals.
Plus our talented developers will test drive every fix and new feature to resolve issues the first time and keep your business moving forward.
Not only did we launch on time and on budget,
but we were able to meet our business needs
at a fraction of the cost estimated by
Our user-friendly ticketing system is available to clients 24/7. You report a problem and we fix it. It’s that easy.
Check the status of your tickets anytime on our convenient support dashboard and get alerts when they move ‘reported’ to ‘resolved’.
We’ll also train you and your people to use the system, because we’re in this together.
The DotcomWeavers support team will monitor your website and apply updates to your CMS, plugins, and extensions.
We’ll make a plan for new patches and security upgrades, so you can capitalize on the latest software without disrupting business.
Plus, regular updates will help reduce your total cost of ownership over the life of the website.
We’re here to fix the unexpected. If there’s an issue with your website, we’ll resolve it fast – most within one business day.
You’ll have an entire team of experts – with members in two time zones – that you can reach out to any time.
We also use a collaborative support program where you can report problems and check statuses.
So many people have been impacted by the current COVID-19 pandemic in a variety of ways. Our thoughts are truly with you all. We, too, have been affected by the pandemic, with our staff shifting to work-from-home for the foreseeable future. While we have planned, practiced, and don’t anticipate any changes to our responses and project timelines, we do ask for your understanding if you experience any delays. Our customers’ satisfaction and trust is our number one priority, and it remains that way now and into the future.
We recognize that these government regulations and social requests are for everyone’s health, so we also ask that everyone please do their part in helping prevent the spread of this virus further. You can find more information about that here. But we also know that the coming weeks and months will be tough for most businesses. Simply put, we are here for you however we can be. Right now, our universal goal is to have everyone stay healthy and to help our businesses survive. Please don’t hesitate to let us know how we can help you, too.