30% More User Engagement with Adobe Commerce and Epicor Bistrack ERP
Key Challenges
- Disconnected eCommerce and ERP systems hindered operational efficiency.
- Manual product and inventory updates slowed down site management.
- Limited shipping and fulfillment options reduced flexibility for customers.
- Insecure and outdated payment methods affected transaction reliability.
- Low customer engagement and high bounce rates signaled poor user experience.
- No support for B2B commerce restricts business account functionality.
- Slow load times hurt user experience and conversions.
- Poor mobile optimization made on-the-go browsing difficult.
- Cluttered navigation made it hard for users to find products quickly.
- Calculator tool required precise logic and seamless integration for usability.
Solution
We provided a fully integrated solution, optimizing Whiz-Q’s eCommerce platform for seamless operations and enhanced customer experience. Key solutions included:
- Boosted site speed with front- and back-end optimizations
- We redesigned the site with a mobile-first approach for smooth browsing on all devices
- Simplified navigation and product categories for easy discovery
- Integrated Epicor Bistrack ERP for real-time, automated product sync
- Custom shipping logic for freight, pickup, and delivery options
- EPX payments integration for secure, seamless transactions
- Adobe Sensei recommendations to increase customer engagement
- Streamlined quote-to-order process for faster conversions
- Built a user-friendly product calculator for accurate material estimates
- Automated pallet deposits to drive higher conversions
- Created a scalable, modular Adobe Commerce platform for future growth
- Delivered modern, clean design to enhance engagement and trust
Results
Our tailored solutions delivered measurable improvements, driving efficiency and boosting sales for Whiz-Q. Key impacts include:
- Pages now load in 2.3 seconds, improving user experience
- The material calculator became a top-used feature, reducing pre-sales queries
- Real-time Bistrack ERP integration improved product accuracy and reduced errors
- Enhanced B2B commerce and streamlined sales funnels boosted sales efficiency
- Integrated EPX payments ensured secure, smooth transactions
User Engagement
Bounce Rate
Add to Quotes
Are you experiencing similar challenges?
Is your eCommerce platform struggling with real-time data synchronization?
Our seamless ERP integrations ensure you have accurate product and tax information at all times.
Do you lack flexible shipping options that cater to your customer’s needs?
Our custom shipping logic enhances the customer experience and boosts satisfaction.
Are you experiencing high cart abandonment due to a complex checkout process?
Our streamlined quote-to-order conversion reduces friction and increases sales conversions.
Is payment security a concern for your online transactions?
Our secure payment integrations protect your business and your customers.
If you resonate with these challenges, connect with us today to discover how DotcomWeavers can optimize your eCommerce platform and drive growth.
