USA
UNITEC Parts Company is the official supplier of OEM elevator and escalator parts under OTIS. As a B2B enterprise, their legacy platform lacked eCommerce capabilities and operational efficiency. DotcomWeavers transformed their digital infrastructure by building a modern, fully integrated B2B eCommerce experience on Adobe Commerce Cloud.
Improved Operational Efficiency and Customer Satisfaction through Payment & CRM Integrations
We built a scalable B2B eCommerce platform for UNITEC – OTIS on Adobe Commerce Cloud with a custom Hyvä frontend and key third-party integrations, including:
Jessica Burns
Director Unitec – OTIS Parts Company
The client needed to upgrade from a static parts catalog to a scalable Adobe Commerce Cloud solution with features like gated pricing, secure payments, real-time customer data sync, automated tax calculations, and better user management.
Built on Adobe Commerce Cloud with Hyvä for blazing-fast frontend performance
Multi-level product categorization for kits, wiring diagrams, and technical documents
CMS upgrade within Adobe Commerce Cloud for non-technical admin users
Gated pricing is visible to registered and approved B2B customers only
HubSpot-based user access control and CRM sync
Automated tax compliance with OneSource
USPS address validation during checkout
“Request a Quote” feature integrated with HubSpot
Adobe Commerce Cloud
HubSpot
Adobe Commerce Cloud with custom modules
Custom Hyvä Theme
OneSource
ElasticSearch
JP Morgan Chase (Credit Card + ACH)
USPS API
PHP 8.2.9, MariaDB 10.6
As Whiz-Q stone looked to scale, several areas needed strategic upgrades to enhance performance and customer experience:
The previous site lacked the ability to place online orders or manage customer accounts.
Customers struggled to find parts due to a dated search tool.
Admins couldn’t easily update content, products, or documentation.
Tax calculations were slow and error-prone, increasing compliance risk.
No secure workflow for approving and managing B2B users online.
Disconnected systems disrupt workflows and limit visibility, making it hard to scale or respond quickly to market demands.
DotcomWeavers engineered an enterprise-grade B2B eCommerce platform optimized for efficiency, user experience, and operational scale.
Upgraded to Adobe Commerce Cloud, leveraging its secure architecture, robust B2B modules, and scalable infrastructure.
Created a custom storefront using the Hyvä theme for superior performance, mobile responsiveness, and reduced load times.
Empowered the client with an intuitive content management experience within Adobe Commerce Cloud, allowing for easy updates to content, products, and technical documentation without technical expertise.
Integrated HubSpot for account registration, contact forms, live chat, and syncing customer interactions across departments.
Implemented JP Morgan Chase for credit card and ACH transactions, delivering secure and frictionless B2B payments.
Integrated OneSource for real-time, location-based tax calculations, eliminating manual errors and ensuring compliance.
Enabled advanced categorization and part segmentation (kits, technical docs) with fast, accurate search capabilities powered by ElasticSearch.
Integrated USPS API for real-time address validation, minimizing order errors and delivery issues.
Built a gated user experience—users register via HubSpot, get approved, and then gain access to pricing and checkout features.
DotcomWeavers approached the project with a clear focus on UNITEC’s unique B2B needs as an official OTIS OEM parts supplier.
We mapped UNITEC’s approval workflows, product structure, and operational pain points to design a solution aligned with real business processes.
Prioritized ease of use with intuitive navigation, gated access, and simplified quote requests to streamline the buyer journey.
Integrated JP Morgan Chase, HubSpot, and OneSource to automate payments, customer management, and tax compliance—reducing manual effort.
Built on Adobe Commerce Cloud and Hyvä for performance, flexibility, and future growth.
Worked closely with the client through agile sprints to ensure alignment, speed, and transparency throughout the project.
Fastest way to reach out to us: info@dotcomweavers.com
