AI Assistant for B2B Ecommerce, Connected to Your ERP

A generic chatbot can’t tell a buyer their contract price, check branch stock, or route a PO for approval. An AI Assistant built on your ERP data can — at 10 pm, without a rep.

Built for B2B distributors, manufacturers, and wholesalers on Adobe Commerce, BigCommerce, and Shopify Plus.

Why B2B Buyers Still Call Your Sales Team

Buyers complete more than half their purchase journey before talking to a rep. What they hit in that window decides whether the order gets placed — or goes to a competitor who answered faster.

Self-Service That Isn’t

Your portal can’t confirm branch stock, an unlisted SKU’s contract price, or PO status. Buyers call for answers that should already be accessible.

Chatbots That Know Nothing About the Account

No pricing tier, approved SKU list, or account hierarchy — just a FAQ widget, not a B2B tool. Wrong answers create disputes.

Reorder Friction Bleeds Repeat Revenue

An account reordering 40 SKUs every six weeks feels every extra click. Reordering shouldn’t require the same manual process every time.

After-Hours Questions Become Next-Day Escalations

A lead-time question at 8pm waits for a rep, then ops. A two-minute question can easily become a 24-hour delay.

Reps Doing What Data Should Do

Status updates, price confirmations, and reorder processing consume hours each week — work that takes reps away from selling.

Quick Order & Transaction Updates

Buyers shouldn’t have to chase order numbers for updates. They need quick answers on order status, shipping timelines, transactions, and changes.

One Assistant, Two Audiences

Sales teams need instant access to account, product, pricing, inventory, and order data. Customers need the same information without waiting for a rep.

These are data access problems. An ERP-connected AI Assistant solves all of them.

Not a Consumer Chatbot With a Logo Swap

A true B2B AI Assistant isn’t a consumer chatbot with a logo swap. It connects securely to company and ERP data, serving three distinct experiences:

Sales & Internal Teams

A secure internal search assistant that gives sales reps quick access to account, product, pricing, inventory, order, and customer information — without searching across multiple systems.

Customer Self-Service & Sales

Customers can reorder at contract pricing, check live pricing and availability, submit RFQs, and place orders using account-specific data and rules.

Customer Care

Customers can check existing order status and tracking, receive updates, and get support for returns, invoices, and other post-order needs.

Seven Capabilities

Order Status & Tracking

Live ERP + OMS data for PO- and line-item-level status, shipping updates, and proactive notifications.

Intelligent Reorder

“Reorder last month’s order” identifies the right SKUs, contract pricing, and approval requirements.

Contract Pricing & Availability

Live account-specific pricing, branch stock, volume tiers, lead times, and alternate-SKU suggestions.

Quote / RFQ Assistance

Natural-language RFQs pre-populated with account and product context, with a streamlined path from quote to order.

Returns & Account Management

RMA requests within policy, credit and invoice status, and account or ship-to updates.

Sales Rep Intelligence

Reorder cadence, buying-intent signals, account context, and relevant prompts to help sales teams act faster.

Restricted LLM & Company Data

Works only with authorized company data — no open-web queries. A secure, internal search assistant built around the business’s own data.

How We Build It

Discovery & scoping

Rank interactions by rep time, buyer friction, and data readiness.

ERP data architecture

Map pricing, inventory, hierarchy, and workflows to your specific ERP — Eclipse, Prophet 21, Kinetic, NetSuite, SAP, or Dynamics.

Build & platform integration

Native to Adobe Commerce, BigCommerce, or Shopify Plus.

Guardrails & testing

Scope autonomous actions, approval thresholds, escalation triggers. Test against real account data.

Launch & iteration (Post-launch)

Monitor accuracy and resolution rate. Expand use cases.

What You Get

Rep time recaptured — routine interactions off their plate.
60–70% self-service resolution on routine queries, within 60–90 days.
After-hours order capture — buyers act at 9 pm instead of waiting.
Faster reorder cycles, higher purchase frequency for loyal accounts.
Shorter quote-to-order cycle — structured context, not email back-and-forth.
Early churn signals — query-pattern shifts surface risk before it hits a report.

Industries

Wholesale Distribution

Predictable reorders, multi-branch stock, repeat pricing questions — handled at scale.

Industrial Supply & MRO

Consumption-based reordering turned into a 30-second interaction.

Manufacturing

Component availability confirmed against production timelines.

HVAC & Plumbing

Job-site stock and pricing, answered in real time.

Automotive Aftermarket

High-SKU ordering with fitment checks and OEM cross-references.

Why DotcomWeavers?
Because Your Competitors Don’t Want You Here.

Your Strategic Partner in Enterprise Commerce

We bring together deep technical & business expertise, industry knowledge, and a collaborative approach to each client

Since

2007

Digital experience experts

90 +

Markets globally

15 +

Projects Built to Last

60 +

Industries transformed

20 +

Platforms / Technology Partnerships

We provide end-to-end ecommerce consulting services, Magento/commerce platform implementation, growth marketing, and managed services to deliver ongoing results.

FAQs

Clarifying Common Queries About Our Process & Solutions

How is this different from our platform's built-in chatbot?

That’s a FAQ widget. Ours has live ERP access — pricing, order history, inventory, approval workflow — and takes action, not just answers.

Our ERP data is messy — does that block this?

No. We assess data readiness during discovery and sequence use cases around your cleanest data first.

What can it actually do vs. just answer?

Reorder at contract price, generate RMAs, update ship-to info, initiate quotes — within scoped limits. Credit exceptions and pricing overrides go to a human.

Do you only work with Epicor?

No. Deepest bench is Epicor, but we’ve built the same depth for NetSuite, SAP, and Microsoft Dynamics.

What happens when it doesn't know something?

Defined escalation rules hand off with full context.