There are myriad review tools you can integrate with your Adobe Commerce / Magento storefront, making it difficult to determine which is right for your eCommerce business.
To help, we’ve put together a review tool guide and comparison of the most popular site and product review tools:
One of the major difficulties in choosing which review tool to integrate with your eCommerce site is that many offer very similar functionality and features. Common capabilities include:
eCommerce data demonstrates that these various points throughout the customer journey are some of the most impactful for driving conversion rates. As a result, review tools have adapted to help you reinforce your brand and your offerings’ quality, especially throughout marketing, site navigation, checkout, and post-purchase relationship building.
Given their broadly similar capabilities, our guide highlights their standout differences and also refers to the tools’ pages on Google’s G2 peer-to-peer software review platform to better compare them.
Customer reviews fall under the umbrella of “user-generated content” (UGC), which includes any text, images, video, or other media that people share on your site or other platforms. As a result, UGC provides substantial third-party advocacy to help convert more customers.
But beyond instilling confidence, UGC also helps better ensure happy customers to begin with.
When shoppers can refer to star ratings, fit descriptions, and videos of people using your products, they can more easily select the products and configurations (e.g., sizing) that best match what they’re looking for. Meeting their expectations inherently cuts down on potential complaints, which is crucial when it takes roughly 40 positive customer experiences to recover from a bad review.
Yotpo’s review platform comprises four different packages that may be purchased all together, in partial bundles, or individually:
The full Yotpo plan or any bundles rely on customized pricing. The individual tools are provided via tiered monthly plans that offer some portion of the functionality described above:
eCommerce operators should take advantage of the review tools offering free plans, like Yotpo, to explore their functionality and help find which one provides their optimal solution.
171 G2 users have given Yotpo’s platform a 4.3-star average rating (out of 5).
One of the oldest online review platforms available, ResellerRatings has been facilitating customer feedback since 1996. In that time, ResellerRatings has created the largest syndication network for review platforms, which is amplified by partnerships with Google and Bing.
Search syndication allows your brand to advertise on third-party websites in addition to search engine results pages. If your eCommerce strategy involves casting the widest net possible around the internet, ResellerRatings might be the best choice for your review platform.
ResellerRatings’ platform is provided to eCommerce operators via five pricing tiers that increasingly offer access to features:
All plans above Free are listed with custom pricing that will require a scheduled demo or call for more information.
Taking advantage of ResellerRatings’ syndication network requires at least the Pro plan’s access to product reviews, existing review imports, and rich Google snippets. With the Growth plan, eCommerce operators can only promote Google and Bing seller ratings. Also notable, community-based questions and visual UGC are not supported unless the Full Suite plan is purchased.
56 G2 users have given ResellerRatings’ platform a 4.4-star average rating (out of 5).
Shopper Approved is one of the platforms that has begun dominating eCommerce ratings due to its wide-ranging functionality across all tiers. This is partly enabled by three-day review resolution, as well as Google and Youtube video syndication is made available for all plans.
Review resolution is a substantial benefit of Shopper Approved’s platform, as it allows eCommerce operators to interact with customers or dispute their comments. Other tools provide similar back-end management, but eCommerce businesses are given three days to manage a review before it’s published—the longest amount of time for the tools in this guide. The benefits of resolution are two-fold:
Some platforms allow you to curate the reviews you display, which hides the bad ones from shoppers. However, demonstrating your responsiveness and customer support when responding to poor comments and criticism recovers the customer relationship and further increases shoppers’ confidence that any issues will be handled to their satisfaction.
For eCommerce operators who implement the top tier Shopper Approved plan, the most substantial benefit provided by the platform is the “Review Destinations” functionality. This allows you to import a portion of your reviews onto third-party rating sites.
Instead of hoping your customers will share positive experiences on other sites, you can preemptively add favorable reviews to increase your average ratings across the internet.
Shopper Approved offers its platform via four monthly pricing tiers:
Although Shopper Approved doesn’t offer a free plan, eCommerce operators can evaluate the platform during a 45-day free trial.
107 G2 users have given Shopper Approved’s platform a 4.9-star average rating (out of 5), making it the highest-rated platform on the site covered in our guide.
Bazaarvoice’s platform specializes in promoting image and video UGC that reviews your eCommerce brand and offerings, particularly on social media platforms. If your business relies on social promotion, as many direct-to-consumer (D2C) businesses do, you can leverage Bazaarvoice to grow your presence and generate more traffic to your digital storefront.
Bazaarvoice even allows eCommerce operators to provide UGC on third-party marketplace sites like Amazon to help boost your conversions.
To expand their UGC and social media optimization capabilities, Bazaarvoice acquired Influenster. This platform enables them to connect better with social media influencers who better enable consumers’ product discovery, reviewing and promoting what they’re provided as samples.
To best leverage this acquisition, Bazaarvoice offers a “Sampling” service to help boost your reviews. If you’re releasing a new product, you can even provide limited samples so that you already have reviews displayed for its official launch. Reviewed samples can also be used to refresh your ratings with more recency.
Bazaarvoice doesn’t provide public pricing, so eCommerce operators will need to contact them about a free trial and to set up a demo.
281 G2 users have given Bazaarvoice’s platform a 4.3-star average rating (out of 5).
To bolster your product pages with reviews, you don’t need to integrate—or pay—for another platform to access basic functionality. Adobe Commerce / Magento provides configurable product reviews and on-page moderation.
Adobe’s native review functionality lets customers provide written reviews and ratings on a 5-star scale. The default star ratings are for quality, price, and value, but store owners can also add their own custom options.
The native review functionality is enhanced with simple back-end management to moderate published reviews. This allows eCommerce operators to prevent any reviews that aren’t acceptable for public display from being published.
eCommerce businesses should note that Commerce Product Reviews are enabled by default but must be configured for optimal functionality.
Regardless of which review tools or other platforms you’d like to integrate with your eCommerce system, partnering with DotcomWeavers will ensure seamless functionality.
For over 14 years, we’ve developed custom eCommerce integrations for Adobe Commerce / Magento that our clients’ thriving digital storefronts rely on.
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