Managed Support for Magento eCommerce Sites


Putting our experience in your
corner… for less!

The eCommerce space is constantly changing. In fact, you could say the only constant is change. Keeping up with that change is a formidable challenge for many individual companies. This is why more often than not, the most successful eCommerce firms use managed support vendors like DotcomWeavers to make sure that every website stays current and running smoothly.

What we offer is simple: security, performance, relevance, and success. All for less than hiring your own dedicated staff.

DotcomWeavers has many years of experience in helping teams negotiate the back-end integrations, configuration settings and indeed the limits of Magento. It is this, underpinned by our technical knowledge of the software, which we offer in our comprehensive Magento Support and Maintenance Services.

Here is what you get

  • Certified Magento Developers
  • Testing / Development Environment
  • Included development hours each month
  • Ticket based Support
  • Managed Code Repository
  • No Long-Term Commitment

Most of all, you get a valuable, long-term partnership with a company known for building and maintaining successful eCommerce websites. We simply want you to succeed.

The Details

Here is a general overview of services included in
a managed support plan.

  • CMS Management
  • Site Speed
  • Site Availability
  • Standard Functionality and Configuration (i.e. navigation, product search and filtering, category and product configuration, Bulk Inventory Uploads, & Checkout)
  • Third-Party Integrations and Extension Functionality (new additions or extensions may have an impact on the Support Terms)
  • Order Management and Payment Gateway Interfacing
  • Magento Software Minor Version Updates & Routine Patch Upgrades (Major version upgrades will be handled as a billable project)
  • Set-Up of Automated Site Backup Processes if required
  • Although DCW is not responsible for hosting issues that may arise, we will work in conjunction with the host to address any potential server issues
  • ERP Integration and customizations

Anything above the scope of the purchased planned will be quoted and billed accordingly (with permission from the partner) at $100 per hour.

Plan Options

  • Service Description

    Monthly Bronze

    Normally $1600 $1000 / month for 6 Months

    Monthly Silver

    Normally $2000 $1600 / month for 6 Months
  • All Non-Billable Support Items
  • Dedicated Magento Developer
  • Dedicated Project Manager
  • Ticketing System for Reporting Issues
    2 Business Days
    1 Business Day
  • Ticketing System for Reporting Issues
    4 Business Days
    3 Business Days
  • Ticketing System for Reporting Issues
  • Ticketing System for Reporting Issues
    16 hours
    24 hours

NOTE: Special pricing only available for new clients.

Need more information?

Contact us today to get started and talk with one of our team members!

Contact us

Let’s talk about what you want to achieve and how we can make it happen.

get in touch

A Note to our DotcomWeavers Family

So many people have been impacted by the current COVID-19 pandemic in a variety of ways. Our thoughts are truly with you all. We, too, have been affected by the pandemic, with our staff shifting to work-from-home for the foreseeable future. While we have planned, practiced, and don’t anticipate any changes to our responses and project timelines, we do ask for your understanding if you experience any delays. Our customers’ satisfaction and trust is our number one priority, and it remains that way now and into the future.

We recognize that these government regulations and social requests are for everyone’s health, so we also ask that everyone please do their part in helping prevent the spread of this virus further. You can find more information about that here. But we also know that the coming weeks and months will be tough for most businesses. Simply put, we are here for you however we can be. Right now, our universal goal is to have everyone stay healthy and to help our businesses survive. Please don’t hesitate to let us know how we can help you, too.

Please visit our Coronavirus page here for more information about how DotcomWeavers is here for you.