Cutting Edge Stencils

A PARTNERSHIP BUILT TO LAST.

With the help of a site redesign and a well-founded partnership, the masters of DIY projects at Cutting Edge Stencils (CES) saw an increase in sales of 140% across multiple channels with the sales contribution from paid medium increasing by 4x to 14% of total revenue. The experts at DotcomWeavers elevated this business and helped them in their journey to artful eCommerce success. Are you next?

140% Boom in Sales

50% Jump in Conversion Rate

40% More Traffic

25% Reduction in Checkout Time

01

The Challenge

Our challenge was to provide an established business with an end – to – end online solution built around trust between partners. We wanted to deliver an ADA compliant site with enhanced security and performance, on a powerful CMS platform which showcased robust UX and UI designs.

Keeping the approaching date of Magento 1’s end of life in mind, we knew a migration was necessary, however, it was important that we worked to preserve the large existing customer base CES had established over the years with the DIY community using the Magento 1.9 site.

Technical goals aside, it was essential that our team established an open line of communication with the CES team to create a unified vision for the company that we could translate into a better converting site with expert CX design.

02

Our Approach

Stabilize the preexisting Magento 1.9 site
Upgrade to Magento 2.3 and Increase Stickiness
ADA Compliance
Multi-Channel Strategy and Implementation
Conversion Rate Optimization (CRO)
Develop and Implement Search Engine Optimization (SEO)
Search Engine Marketing (SEM) Strategy and Solutions

03

The Solutions

Prior to partnering with DotcomWeavers, Cutting Edge Stencils’ online store was faced with a loss in revenue, high bounce rates, and multiple security hacks. Because of major site inconsistencies, management was burdened with having to send newsletters and updates to personally reach the customer base and explain the site inconsistency.

Simplified Customer Journey
A Mobile-First Approach
ADA Compliance
Streamlined order fulfillment
Heightened site security and speed through the use of CDNs and firewalls
Multi-Channel Integration (Amazon, Google Ads, Instagram)
Search Engine Marketing (SEM) Strategy and Solutions

UI/UX Design

With each click the user is efficiently guided through a well defined and cohesive D2C journey using a mobile first approach. The website is now equipped with many engaging capabilities and features customers can access from the beginning to the end of their experience..

Customers can:

‘Shop by Project’
Seek inspiration under ‘Stencil Ideas’
Watch educational videos
View suggested products or tools

All of which will help them efficiently complete their home improvement endeavors and connect them with CES for their present and future DIY needs.

Social media is an integral part of an expertly developed, mobile-first UX design. We were able to increase social media engagement throughout the customer journey using data-driven competitive research and extensive analysis of customer behavior through the use of heat mapping tools. CES now has a more wide-reaching presence on

Instagram
YouTube
Snapchat
Pinterest
CES Blog

Web Develpment

During this site overhaul, we aimed to enhance personalized searches and checkout experiences along with a total overhaul of the product detail pages. With the necessary enhancements the CES online store saw an increase in both in average order value (AOV) and revenue per visitor (RPV). Our focus during web development included three major elements essential to every ecommerce business:

Conversion Rate Optimization (CRO)
Search Engine Marketing (SEM)Strategy
Search Engine Optimization (SEO) Development and Implementation

A major step to assist CRO was the integration of several trusted third party tools such as:

PayPal
FraudLabs
Yotpo
Social Media Integrations

Marketing

We provided CRO support as well as SEO and SEM strategy. We also provided continued advice and direction to ensure that customer lifetime value (CLV) was stable without raising the cost per acquisition (CPA). Our strategies heavily influenced the total increase in web traffic and overall conversion rates.

SEO and SEM Strategies Used: