Samsung Parts is a New Jersey-based company and one of the largest authorized distributors of Samsung Parts & Accessories. In need of a stronger website to help them grow they entrusted DotcomWeavers to re-platform their 14-year-old ASP eCommerce shopping cart to the powerful Magento 2.x platform.

 

The redesign helped them take advantage of the robust marketing features of Magento and integrated over 500K+ SKUs with a complex search and parts finder. The customized Magento backend does double duty and connects with their legacy ERP, Microsoft Commerce Server.

Functionality

User-Focused Design

Samsung Parts wanted to emphasize functionality while maintaining a clean and simple visual identity.

A mobile-first design approach helped them stay ahead of the curve in a competitive industry and environment. Key elements in the design were the search bar and the interactive Parts Finder, which allow users to search by a variety of parameters, refine their results, and discover related parts.

When using the Parts Finder, visitors can explore interactive 3D parts diagrams. This kind of functional web design makes it seamless for users to search by keyword, SKU numbers, and interactive diagrams.

UX Features

Streamlined Customer Service

With high order volumes, their customer service team needed support from automated returns, ticket-based support, and quick access to current product and customer data as well as phone- and chat-based sales. Custom logins for customer service reps were also a must.

Magento allows for various permission levels so their team could update customer and product data.

Our team continues to support Samsung Parts with their new site and makes sure that they can unleash the true potential of Magento 2.x and all the custom their custom software integrations.

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