A Seamless Adobe Commerce Cloud Experience for UNITEC – OTIS
Improved Operational Efficiency and Customer Satisfaction through Payment & CRM Integrations
We built a scalable B2B eCommerce platform for UNITEC – OTIS on Adobe Commerce Cloud with a custom Hyvä frontend and key third-party integrations, including:
About the Project
- Industry: B2B – Elevator & Escalator OEM Parts
- Platform: Adobe Commerce Cloud
- Region: USA
UNITEC Parts Company is the official supplier of OEM elevator and escalator parts under OTIS. As a B2B enterprise, their legacy platform lacked eCommerce capabilities and operational efficiency. DotcomWeavers transformed their digital infrastructure by building a modern, fully integrated B2B eCommerce experience on Adobe Commerce Cloud.
Business Goal
The client needed to upgrade from a static parts catalog to a scalable Adobe Commerce Cloud solution with features like gated pricing, secure payments, real-time customer data sync, automated tax calculations, and better user management.
Project Highlights
Cloud Commerce
Built on Adobe Commerce Cloud with Hyvä for blazing-fast frontend performance
Structured Categorization
Multi-level product categorization for kits, wiring diagrams, and technical documents
Simplified Administration
CMS upgrade within Adobe Commerce Cloud for non-technical admin users
Exclusive Pricing
Gated pricing is visible to registered and approved B2B customers only
Access Management
HubSpot-based user access control and CRM sync
Payment Processing
Automated tax compliance with OneSource
Address Validation
USPS address validation during checkout
Quote Integration
“Request a Quote” feature integrated with HubSpot
Key Challenges
As Whiz-Q stone looked to scale, several areas needed strategic upgrades to enhance performance and customer experience:
DotcomWeavers engineered an enterprise-grade B2B eCommerce platform optimized for efficiency, user experience, and operational scale.
- Adobe Commerce Cloud: Upgraded to Adobe Commerce Cloud, leveraging its secure architecture, robust B2B modules, and scalable infrastructure.
- Hyvä Frontend Implementation: Created a custom storefront using the Hyvä theme for superior performance, mobile responsiveness, and reduced load times.
- Enhanced CMS: Empowered the client with an intuitive content management experience within Adobe Commerce Cloud, allowing for easy updates to content, products, and technical documentation without technical expertise.
- Customer Management & CRM: Integrated HubSpot for account registration, contact forms, live chat, and syncing customer interactions across departments.
- Payment Gateway: Implemented JP Morgan Chase for credit card and ACH transactions, delivering secure and frictionless B2B payments.
- Automated Tax Compliance: Integrated OneSource for real-time, location-based tax calculations, eliminating manual errors and ensuring compliance.
- Smart Search & Product Discovery: Enabled advanced categorization and part segmentation (kits, technical docs) with fast, accurate search capabilities powered by ElasticSearch.
- Checkout & Address Validation: Integrated USPS API for real-time address validation, minimizing order errors and delivery issues.
- Access Control Workflow: Built a gated user experience—users register via HubSpot, get approved, and then gain access to pricing and checkout features.
DotcomWeavers approached the project with a clear focus on UNITEC’s unique B2B needs as an official OTIS OEM parts supplier.
- B2B-Focused Discovery: We mapped UNITEC’s approval workflows, product structure, and operational pain points to design a solution aligned with real business processes.
- Customer-Centric UX: Prioritized ease of use with intuitive navigation, gated access, and simplified quote requests to streamline the buyer journey.
- Targeted Integrations: Integrated JP Morgan Chase, HubSpot, and OneSource to automate payments, customer management, and tax compliance—reducing manual effort.
- Scalable Architecture: Built on Adobe Commerce Cloud and Hyvä for performance, flexibility, and future growth.
- Collaborative Execution: Worked closely with the client through agile sprints to ensure alignment, speed, and transparency throughout the project.
DotcomWeavers’ solutions drove measurable improvements in operational efficiency and customer engagement:
- 40% reduction in admin workload through streamlined CMS and HubSpot automation
- 30% faster order placement for registered B2B users
- 25% increase in product page views driven by improved search and navigation
- Seamless payments with billing address flexibility via JPMorgan Chase
- Accurate, automated tax calculations with OneSource integration
TechStack
| Platform: Adobe Commerce Cloud | Frontend: Custom Hyvä Theme | Payments: JP Morgan Chase (Credit Card + ACH) |
| CRM & Forms: HubSpot | Tax Management: OneSource | Address Validation: USPS API |
| CMS: Adobe Commerce Cloud with custom modules | Search: ElasticSearch | Language & DB: PHP 8.2.9, MariaDB 10.6 |
Our new website is incredibly easy to navigate, thanks to Dotcom Weavers, who created a clean, concise, and modern design. This design aligns perfectly with our Otis brand identity. We are experiencing increased traffic and receiving positive feedback from our customers.
Facing Similar Challenges?
Need gated B2B eCommerce with approval workflows?
We build secure, customer-specific platforms that scale with your business.
Tired of manual tax processes?
Our OneSource integration automates compliance and ensures accuracy.
Looking for seamless payments and account control?
Let us integrate enterprise-grade solutions like JP Morgan Chase and HubSpot for frictionless customer experiences.
Struggling to manage content or update products?
With Adobe Commerce Cloud, your team can stay in control—no technical skills required.
Receive a Personalized Consultation for Your eCommerce Requirements!
Receive a Personalized Consultation for Your eCommerce Requirements!
