Managed Support

Managed support makes your business, our business. Partnering with our team means that you’ll never have to deal with website issues on your own again. Worried about what new features to add next? We have that covered too!

There’s always another feature to integrate or opportunity to explore. And peak-traffic management, load-balancing and downtime protection are essential. Our dedicated support teams are here to make sure you’re always selling at your best

We’re Here For You!

Masters in All Things eCommerce Support

Site Maintenance

Get the post-launch support you need for your business, with our expert website management. Here are a few ways you’ll benefit from DotcomWeavers managed support :

  • Site Uptime Monitoring
  • Platform Verification Checks
  • Website Maintenance
  • Security and PCI Compliance Updates
  • Performance Optimization

Active Development

Your online business will grow, evolve and prosper under the direction of a US-based account team and our talented developers who understand your site and your goals.

We will test drive every fix and new features to resolve issues the first time and keep your business moving forward.

We will provide:
  • Certified Magento Developers
  • Dedicated Project Manager
  • Ticket Based Support
  • Testing Environments
  • Managed Code Repository
  • No Long - Term Commitment

eCommerce Support

Adding new functionality, robust tools and data-driven enhancements can help your website thrive. You’ll quickly adapt to new trends and be able to capitalize on new opportunities.

In active development with DotcomWeavers, your site benefits from:

  • Better performance of existing features
  • Product detail page improvements
  • Custom integration with third-party tools
  • Quality of life and UX upgrades
  • Our research into the latest best practices

How We Do it

Ticketing System

Our Ticketing System will allow you to:

  • Have 24/7 Access
  • Check the status of your tickets anytime
  • Get alerts when they move ‘reported’ to ‘resolved’

You and your team will also receive training on how to use this system. Because we’re in this together.

Upgrades & Security Patches

Reduce Your Total Cost of Ownership

Periodically, our team will review your site and provide feedback to upgrade features and functionality to take advantage of the trends in the industry and keep your eCommerce engine Tuned-Up.

These regular updates will help reduce your total cost of ownership over the life of the website.

Response Times

Quick support so you’re never in the dark.

What we offer is simple: security, performance, relevance, and success. All for less than hiring your own dedicated staff.

With minimal downtime and excellent third party relationships, DotcomWeavers is your “one stop shop” for dynamic eCommerce solutions. Our team has many years of experience in helping teams efficiently negotiate the back-end integrations and configuration settings.

Invest in Innovation

Over the years, DotcomWeavers has delivered over 100, captivating, highly functional, and infinitely scalable eCommerce solutions, with the robust Magento Platform as the driving force behind the ultimate success of our partners.
“As an eCommerce company, website layout and navigation are extremely important to us. The DotcomWeavers team has helped us develop a site that is presentable, efficient and easy to use for our customers.”
- CRAIG MCCRICKARD, PROJECT MANAGER, PUMP PRODUCTS

Contact Our Experts Today!