Managed Support Overview

Managed support makes your business, our business. Partnering with our team means that you’ll never have to deal with website issues on your own again. Worried about what new features to add next? We have that covered too!

Whether we partner with a small business or a large corporation, DotcomWeavers is home to passionate, well versed Magento certified developers and designers who are dedicated to building profitable eCommerce websites. Every B2B and B2C Magento-based website we deliver features outstanding UX/UI designs and scalable business solutions that promise success for years to come.

We’re Here For You!

Masters in All Things eCommerce

Site Maintenance

Managed website options for your business

Get the post-launch support you need for your business, with our expert website management. Whether it’s a few monthly site enhancements or a dedicated team in the trenches making updates every day. Here are a few ways you’ll benefit from DotcomWeavers managed support:
  • Site uptime monitoring
  • Platform verification checks for updates
  • Website maintenance
  • Security and PCI compliance updates
  • Performance optimization

Active Development

Enhance your website month over month

Adding new functionality, robust tools and data-driven enhancements can help your website thrive. You’ll quickly adapt to new trends and be able to capitalize on new opportunities. In active development with DotcomWeavers, your site benefits from:
  • Better performance for existing features
  • Product detail page improvements
  • Custom integration with third-party tools
  • Quality of life and UX upgrades
  • Our research into the latest best practices

eCommerce Support

There’s always another feature to integrate or opportunity to explore. And peak-traffic management, load-balancing and downtime protection are essential. Our dedicated support teams are here to make sure you’re always selling at your best

Your online business will grow, evolve and prosper under the direction of a US-based account team who understands your site and your goals

Plus our talented developers will test drive every fix and new features to resolve issues the first time and keep your business moving forward

Here's What You Get

  • Certified Magento Developers
  • Ticket based support
  • Testing / Development Environment
  • Managed Code Repository
  • Included development hours
    each month
  • No Long - Term Commitment

How We Do It

Ticketing System

Report site issues and watch them disappear

Available to clients 24/7.

Check the status of your tickets anytime and get alerts when they move ‘reported’ to ‘resolved’.

We’ll also train you and your people to use the system, because we’re in this together.

Upgrades & Security Patches

Comprehensive support for all parts of your site

We will monitor your website and apply updates to your CMS, Plugins, and extensions.

Periodically, our team will review your site and provide feedback to upgrade features and functionality to take advantage of the trends in the industry and keep your eCommerce engine Tuned-Up.

Regular updates will help reduce your total cost of ownership over the life of the website.

Response Times

Quick support so you’re never in the dark

What we offer is simple: security, performance, relevance, and success. All for less than hiring your own dedicated staff.

With minimal downtime and excellent third party relationships, DotcomWeavers is your "one stop shop" for dynamic support solutions. Our team has many years of experience in helping teams efficiently negotiate the back-end integrations and configuration settings.

It is this, underpinned by our technical knowledge of software, like Magento, which we offer in our comprehensive eCommerce Support and Maintenance Services.

“Not only did we launch on time and on budget, but we were able to meet our business needs at a fraction of the cost estimated by other companies.”

- CRAIG MCCRICKARD, PROJECT MANAGER, PUMP PRODUCTS

See Some eCommerce Examples

Contact us

Let’s talk about what you want to achieve and how we can make it happen.