This interview with Amit Bhaiya, CEO of DotcomWeavers, was originally published on the Thrive Global section of Medium.com. The interview was conducted by Yitzi Weiner, founder and editor of Authority Magazine. It covers an important business topic many of us can relate to – how to know when it’s time to cut ties with a customer.
“We are often taught that the customer is always right. This is not always the case.” – Amit Bhaiya
I had the pleasure of interviewing Amit Bhaiya, co-founder and CEO of web solutions company DotcomWeavers. He founded the award-winning company in 2007 and has since provided custom software solutions and mobile applications to more than 400 B2B and B2C e-commerce businesses worldwide. Under Amit’s leadership, DotcomWeavers has experienced 30-percent growth year after year, expanding teams, international locations, services, and client verticals.
Prior to starting DotcomWeavers, I served as director of distance learning for ASA Institute of Business & Computer Technology in New York City. While there, I single-handedly initiated and managed the school’s online strategy and Distance Education department, supervising the performance of 22 instructors and the progress of 350 students.
I have always been inclined to entrepreneurship. My first business endeavor involved selling books online during my undergraduate studies. Today, in addition to DotcomWeavers, I own two Indian restaurants in New Jersey.
I have a Master of Science in technology management and information systems from Stevens Institute of Technology and a bachelor’s degree in computer science from New Jersey Institute of Technology.
About a year and a half ago, a DotcomWeavers competitor extended a job opportunity to one of my good employees. I did not want her to leave but I also did not want to stop her from making a personal decision and doing what might be good for her, so I told her to consider the opportunity. When she accepted the offer, I immediately kicked myself because she was an impactful team member.
To my surprise, two months into her new job, she reached out about coming back (even after the other company offered a 30-percent pay increase). To this day, I believe that her decision reflects the great culture at DotcomWeavers. We treat each other fairly, are honest with and truly value one another so, in the end, it always works out in our favor.
We actually listen to our customers. We are not only about selling solutions. We take a very consultative approach to client needs and work.
A lot of business owners were employees at one point. My advice would be to think of the things that you hated while you were working for someone else, and try not to repeat those same things in your company.
It was a big financial risk to start DotcomWeavers. My wife, who worked a corporate job at the time, provided immense support (figuratively and literally). I was able to return the favor when DotcomWeavers became more established, allowing her to leave her corporate job.
My top three leadership tips are: 1) Put the right people in the right seats. 2) Delegate and trust. 3) Empower your employees to make decisions.
“In wisdom gathered over the years I have found every experience is a form of exploration.” — Ansel Adams
Successful leaders are built from within. They understand their inner strengths and weaknesses. I would have a Himalayan breakfast with the Dalai Lama because his teachings are fundamental and force you to think about your inner self. I believe that, when you know your inner self, you are better able to lead.
Click here to read the article on Medium.