+17% conversion rate
+13% repeat customers
-12% bounce rate
Improve site speed and security. Custom DDI ERP integration. Implement Interactive Parts Finder.
Parts finder with interactive diagram-based search. Manual finder based on brand & series.
Enhance and personalize search, product detail page, and checkout experiences.
DotcomWeavers had three goals for Pump Products’ Magento 2.3x migration: streamline data management, enhance the user experience, and increase the conversion rate.
First, we rebuilt the site navigation, customized the checkout and created a custom integration to their ERP (DDI). Then we added new features like custom shipping options and MAP pricing on every product page.
Finally, we developed new interactive parts and manual finders to help B2B and B2C customers quickly find what they need.
Pump Products wanted to streamline their order-to-cash cycle integration. The DDI ERP is ideal for large parts and machinery distributors like Pump Products. But with no direct connector for Magento and DDI available, we built them a custom, flat-file-based integration.
With this integration, DDI sends an inventory pricing and availability file every night that updates the availability and price of each product on Pump Products’ website.
Magento exports a flat order master file and order details file for every order placed. Then DDI sends back a shipment file that contains details about the items that were shipped and their tracking info, which is then imported into Magento.
To make their 50,000+ SKU inventory more accessible, we scrubbed Pump Products’ databases and installed a PIM (product information manager). The PIM establishes a data management workflow with their product data team and automatically receives SKU data from the DDI ERP.
Now the Pump Products team can enrich product data with manufacturer-provided info like specifications, manuals, PDFs, and diagrams. The completed data is then automatically pushed to their Magento store.
This workflow ensures that only completed product information resides on Magento. It also allows bulk data updates through pre-defined spreadsheet formats and operations on the PIM.
On the frontend, the Parts Finder lets users search for parts by manufacturer, SKU #, series, and more. The Manual Finder leads customers to brochures, product manuals and even interactive product model diagrams for faster, more accurate discovery.
Diagrams do double duty. First, they simplify shopping by helping customers find and buy parts for the machines they fit. Users can hover over a part on the diagram, see its information, and either add to their cart or visit the product page.
Second, diagrams allow Pump Products to sell individual replacement parts without launching a second website. Now, customers who don’t know what they need or don’t place regular bulk orders by SKU # can find and buy single products.
Product areas on the diagrams have hover and click interactivity to show the availability of each part. All data is pulled in real-time from the Pump Products database and connected to the diagram nodes (which are identified as SKUs of the parts.)
We built this custom system with HTML/JS/CSS and made it compatible with touch-based smartphones and tablets. The diagram interface is built with vector SVG graphics. This means they are 100% scalable to any screen and allow users to zoom in and out.
As an eCommerce company, website layout and navigation are extremely important to us. The DotcomWeavers team has helped us develop a site that is presentable, efficient and easy to use for our customers.
So many people have been impacted by the current COVID-19 pandemic in a variety of ways. Our thoughts are truly with you all. We, too, have been affected by the pandemic, with our staff shifting to work-from-home for the foreseeable future. While we have planned, practiced, and don’t anticipate any changes to our responses and project timelines, we do ask for your understanding if you experience any delays. Our customers’ satisfaction and trust is our number one priority, and it remains that way now and into the future.
We recognize that these government regulations and social requests are for everyone’s health, so we also ask that everyone please do their part in helping prevent the spread of this virus further. You can find more information about that here. But we also know that the coming weeks and months will be tough for most businesses. Simply put, we are here for you however we can be. Right now, our universal goal is to have everyone stay healthy and to help our businesses survive. Please don’t hesitate to let us know how we can help you, too.