With eCommerce exploding and sales for products and services increasingly growing online, social media is a must-do for companies. But it takes more than a presence on Facebook or other social media sites to keep companies large or small connected with their customers.The real game changer is Social CRM or social customer relationship management. Social CRM turns online relationships into real-time opportunities. It gives companies the chance to ramp up conversions and increase sales, bolster customer care and innovation, even streamlines business operations. In fact, Social CRM results in real ROI on a company’s social media investment of time, employee participation and money.
DotcomWeavers CEO,Amit Bhaiya discusses how the latest Magento and RJ Metrics is a retailer's dream come true with regard to customer accusation data and profitability. Bhaiya also goes onto explaining how Magento adds valuable capabilities…Continue Reading »
Having an online store allows you the independence of selling your products 24/7 across the world. It costs much less than a regular brick and mortar store and can give you customers from across the…Continue Reading »
For all of the amazing conveniences that online shopping offers, the customer is still one step removed from physically seeing, hearing, tasting, smelling or touching the actual product. Personalizing the shopping experience engages the human…Continue Reading »